Common Questions
Is embalming required for a burial or cremation?
Generally, no. Embalming is mandatory only when a deceased person is transferred out of province—or internationally—and is strongly recommended for public viewings with an open casket. Embalming preserves, sanitizes, and restores natural appearance, offering peace of mind to family and guests.
If we choose cremation, can we still have a viewing?
Absolutely. A viewing or visitation can take place exactly as it would for a burial, with either an open or closed casket prior to the cremation.
May our family witness the cremation process?
Yes. Families may attend our crematory to see the casket or cremation container placed into the chamber. Because the full process lasts up to two hours, most families stay for the initial moments and depart afterward.
Am I required to visually identify my loved one before burial or cremation?
No legal requirement exists unless the person’s identity is uncertain. Hospitals tag each deceased individual with a wristband, and our staff verify all paperwork to ensure proper identification.
Can the casket be present at the service if cremation follows?
Yes. After the ceremony the casket is transported to our crematorium instead of a cemetery, with no difference in how the service itself is conducted.
How much do cremated remains weigh, and what size urn is needed?
Ashes typically weigh 5–7 lb (2.3–3.2 kg). Select an urn of at least 200–250 cubic inches to ensure a proper fit. We stock many styles and sizes.
Can cremated remains be divided among family members?
Yes. We can portion ashes for keepsake urns, cremation jewelry, or scattering in multiple locations—whatever best honours your loved one’s wishes.
Should I confirm a date, time, and location before calling you?
Please contact us first. Our staff, vehicles, and chapels may already be booked. We’ll help you secure a time and venue that works for everyone.
What documents and information will the funeral home need?
We’ll ask for the deceased’s full legal name, birth details, Social Insurance Number, marital status, next-of-kin or executor, clothing for viewing, and a recent photograph if applicable.
What payment options and financial assistance are available for funeral expenses?
We accept major credit cards, debit, cheques, e‑transfer, and pre‑paid funeral plans. We’ll guide you through CPP death‑benefit applications and other assistance programs.
Can we personalize the service with music, photos, or cultural traditions?
Yes—personalization is our specialty. Choose custom music playlists, photo slideshows, memory tables, cultural or religious rites, or themed décor. Our team coordinates every detail.
How do we arrange transportation for family members and guests on the day of the service?
We can supply funeral coaches, limousines, or wheelchair‑accessible vehicles and organize respectful motorcade routes. We’ll also liaise with police escorts when required.
What are the benefits of pre‑planning and pre‑paying funeral arrangements?
Pre‑planning locks in today’s prices, spares your family last‑minute decisions, and ensures your personal wishes are honoured. Flexible payment plans are available through trust or insured funeral funding.
How are personal items, jewelry, and valuables handled before burial or cremation?
All belongings are catalogued upon transfer. Jewelry may be removed and returned to the family or cremated with the deceased—per your instructions. We maintain a secure chain of custody at every step.
We understand this can be a very difficult time – and we're here to help.
Our compassionate team is here 24 hours a day, seven days a week to provide the support and understanding you need, helping you honour your loved one in a way that truly reflects their life and legacy.
Together, we can create a meaningful tribute that celebrates their unique journey, ensuring they are remembered with love and dignity.